Jililive BD's Privacy Policy — Your data, our responsibility

What data we collect

Various types of data are collected when you register and use services on jililive bd. This data falls into two main categories — information you provide directly, and information the platform collects automatically.

We collect only the data that is genuinely needed to provide our services. jililive bd never collects unnecessary personal information. See the table below for details:

• Sensitive information (such as religious identity or political views) is never collected.
• ID images are temporarily collected for KYC verification purposes.
• All information is collected on the basis of your consent.

How your data is used

Jililive bd uses your data only for specific, legitimate purposes. Transparency in every aspect of data use is a core principle of our Privacy Policy.

• Account management: To support registration, verification, login, and account security.
• Payment Processing: To complete deposits, withdrawals, and financial transactions.
• Customer support: To troubleshoot issues and provide support.
• Promotional Communications: To notify you about bonuses and offers only with your consent.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal obligations: To fulfill reporting requirements set by regulatory authorities.
• Platform Development: For analytics to improve the user experience.

Data Sharing & Third Parties

Jililive bd does not generally share your personal data with third parties. However, in limited circumstances, certain data may be shared where required by law or necessary to deliver our services.

• Payment Processor: Limited financial information to process payments via Mobile Banking, Nagad, Rocket, and similar services.
• KYC service provider: With trusted third parties for identity verification purposes.
• Legal authorities: In cases involving a court order or official government legal directive.
• Regulatory Authority: Data required to meet gaming licence conditions.

All third parties with whom jililive bd shares data are contractually bound to uphold our privacy standards. No third party may use your data for their own purposes.

Cookies and tracking policy

Cookies are used on the jililive bd website and app. These are small data files stored on your device that help improve platform performance and functionality.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the platform is being used (anonymized data).
• Marketing Cookies: To show you relevant offers only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some jililive bd features.

Data Retention Period

Jililive bd retains your data only for as long as necessary. Data remains active while your account is active. After account closure, certain data may be retained for a specified period to meet legal obligations.

• Active account data — retained until the account is closed.
• Financial transaction records — 5 to 7 years (as required by law).
• KYC documents — retained for up to 3 years after verification.
• Login and activity logs are deleted after 1 year.
• Once marketing consent is withdrawn, the relevant data is removed promptly.

Your right to data protection

Under jililive bd's Privacy Policy, you hold several important rights over your own data. We are committed to respecting and upholding those rights.

To exercise any of these rights, please contact jililive bd's support team. We typically respond within 30 days.

Protection of Children & Minors

Jililive bd is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor has used our platform or provided personal information, we will delete that account and all associated data immediately.

Data Security Measures

Jililive bd uses industry-leading technology to protect your data. Our security team monitors the platform 24/7 to detect any unusual activity.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for your login.
• Firewall Protection: Advanced firewall and DDoS protection.
• Regular Security Audits: Regular audits are conducted by third-party security experts.
• Data Backup: Encrypted backups are maintained at multiple secure locations.
• Access control: Only authorized personnel are permitted to access specific data.

That said, no digital system is completely immune to risk. Should a security breach occur, jililive bd will notify affected users directly within the required timeframe and take immediate remedial action.

Privacy Policy updates

Jililive bd may update this Privacy Policy from time to time. If significant changes are made, users will be notified via email or through the platform.

• For significant changes, at least 14 days' advance notice will be provided.
• The effective date of any updated policy will be clearly stated at the top of the page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our dedicated privacy team. jililive bd takes every complaint seriously and strives to resolve issues promptly.

• Email: [email protected]
• Responses are typically provided within 24–48 hours.
• Complex requests may take up to 30 days to process.
• Live chat support: available 24 hours a day, 7 days a week.

Jililive bd is always on your side when it comes to protecting your privacy. If you ever have a concern, don't hesitate to reach out — we're ready to help.